REFUND & RETURNS POLICY

EFFECTIVE DATE: FEBRUARY 10, 2025

At GLAMXSGLOW, we are committed to ensuring customer satisfaction by offering a hassle-free return and refund process. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. RETURN ELIGIBILITY

You may return your item under the following conditions:

  • The return request must be submitted within 30 days of the delivery date.
  • The item must be unused, undamaged, and in its original packaging with all tags, labels, and accessories included.
  • Items purchased on sale, clearance, or custom-made orders are non-returnable and non-refundable unless they are defective.
  • Returns are not accepted for items damaged due to misuse, improper assembly, or accidental damage after delivery.

2. RETURN PROCESS

To initiate a return, follow these steps:

  1. Contact Us
  2. Approval & Return Instructions
    • Once approved, you will receive return authorization details along with the return shipping address.
  3. Ship the Product
    • Securely pack the item and send it to the provided return address.
    • Customers are responsible for return shipping costs unless the return is due to our error (defective or incorrect item).
  4. Inspection & Processing
    • Once received, we will inspect the item and process your refund within 7-10 business days if it meets the return conditions.

3. REFUND POLICY

  • Approved refunds will be credited to the original payment method within 7-10 business days after inspection.
  • Shipping fees are non-refundable, except for defective or incorrect items.
  • If your refund is delayed, please check with your bank before contacting us.

4. EXCHANGE POLICY

  • We offer free exchanges for defective or incorrect items.
  • If you wish to exchange for a different model or style, you must return the original item first and place a new order.

5. NON-RETURNABLE ITEMS

  • Customized or personalized items.
  • Final sale and clearance products.
  • Used, damaged, or modified items that are not due to manufacturing defects.
  • Items returned without prior authorization.

6. DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect item, please:

  • Contact us within 48 hours of delivery.
  • Provide clear photos or videos showing the issue.
  • We will arrange a replacement or full refund at no extra cost.

7. ORDER CANCELLATIONS

  • Orders can be canceled within 24 hours after placement for a full refund.
  • Once an order has been shipped, cancellations are not possible.

8. CONTACT INFORMATION

For any return or refund inquiries, please contact us:

📍 Address: 1234 Maple Street, Suite 500, Springfield, Illinois, 62704, USA
📞 Phone: +1 (217) 555-1234
📧 Email: contact@glamxsglow.com
🌐 Website: glamxsglow.com

We appreciate your trust in GLAMXSGLOW and look forward to serving you again!